Essentials of Customer Service Improvement for Leisure Customers Dissertation

Essentials of Customer Service Improvement for Leisure Customers - Dissertation Example Managers are an important part of the hotel industry, especially food managers; they are essential for improvement in their relevant field. Their suggestions should be considered and implemented if possible as they are very much related and close to the task. We looked at latest technologies such as the internet and email, and suggestions of getting the advantage of these prevalent technologies will be provided to the leisure customer for earning more profit and giving them extra ordinary service all times, so that retention of old customer may be possible as the retention is more important then acquiring new customers.   The future of the hotel industry customers and how the luxury hotels can improve their customers will also be reviewed in the paper. With the help of good customer service we can boom up hotel business, as this business is client based business that grows steadily. If good service is not adopted it may provide harm to the business to the extent. Good customer serv ice has effects on the hotel business; we do not need the help/services of mathematician to judge the impact of good service on the hotel business. Suppose if some clients have positive experience in terms of customer service in a hotel, they will talk about their experience and praise the services of the hotel, which will work as mouth advertisement for the hotel reputation and goodwill.   The use of words please, thank you with a smile on your face will make the customer happy which he will tell to his family members and friends.